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38 results:
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How does the upgrade of PaysafeCash account work?
You can easily upgrade PaysafeCash account by following the steps below: Make sure that the information you have registered in your account matches the information on your ID. You can review and…
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What limits are applicable to my transactions?
Beside a single transaction minimum and maximum amount limits, additional limits will apply. Depending on your country, money flow, and transaction type, a daily/monthly/yearly cumulative…
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I have a question about my personal data/information. What do I do?
For information about how we use your data, please refer to our Privacy Notice where we provide detailed information about our purposes.In certain circumstances, individuals can exercise their…
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How do I verify my PaysafeCash account?
To verify your PaysafeCash account, please visit the PaysafeCard website and follow the steps below: Sign yourself in at https://my.paysafecard.com/ using the access data for your PaysafeCash…
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I got a message that a part of my PaysafeCash personal data does not match with my personal data at the website. What should I do?
To ensure that your account is protected, we check that the personal data at your webshop is the same as the personal data with which you registered for PaysafeCash.If the error message mentioned…
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Why do I need to use an SMS code for 2-step login?
To make your PaysafeCash account even more secure and prevent unauthorised use of your account, we have used two-factor authentication, in accordance with the European Payment Directive…
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Do I need to pay in cash at the payment point?
No. You can use any payment option that is available at your payment point.
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It is not possible to scan the barcode on my mobile phone. What can I do?
Ask an employee of the payment point to enter the barcode into the terminal manually. Alternatively, you can print out the barcode, so that it can be scanned from paper at the payment point.
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Where do I find my barcode?
Every generated barcode is automatically stored in the app on the "Barcodes" tab and can be displayed as long as it is valid.
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I already have a PaysafeCard account – do I have to register anew?
If you already have a PaysafeCard account, you do not need to register again. Please use for both products the same credentials for the login. Just login with your existing credentials at PaysafeCash…