To ensure that your account is protected, we check that the personal data at your webshop is the same as the personal data with which you registered for Paysafecash.
If the error message mentioned an issue with your name and/or date of birth, please log into your webshop and your Paysafecash account to ensure that the below listed fields contain the same information.
In case you have a my paysafecard account linked to your Paysafecash account, simply log in to your my paysafecard account and compare it with the webshop data.
Update the following data in the account where necessary:
After you correct the data, just re-start your payment.
In case you need to change your name in your Paysafecash or my paysafecard account, and the related account is already verified, please send a document with evidence of the change of your name (divorce papers, marriage certificate, etc.) with a short explanation to our customer support: firstname.lastname@example.org – we will be happy to make the necessary updates for you.
If the error message mentioned a discrepancy with the country of your webshop and your Paysafecash account, please cancel the account which is not registered for your country of residence and register anew for the correct country. As soon as the country of both accounts matches, you can start your payment.
Please use the Paysafecash ™ Payment Point Search on our website to check whether your required point is an authorised Paysafecash ™ payment point.
Please contact the online shop's customer service for any assistance.