Any questions?

Payments

1. What limits are applicable to my transactions?

   Beside a single transaction minimum and maximum amount limits, additional limits will apply. Depending on your country, money flow, and transaction type, a daily/monthly/yearly cumulative transactional volume limit may apply.

2. I have a question about my personal data/information. What do I do?

   For information about how we use your data, please refer to our Privacy Notice where we provide detailed information about our purposes.

   In certain circumstances, individuals can exercise their rights in relation to the personal data we hold about them. Such requests are handled on a case-by-case basis depending on the nature of the request and the reasons we hold and process their data.

   If you wish to submit a rights request, the simplest way to do this is by completing our dedicated Rights form.

   Alternatively, please visit our contact page for additional contact options.

   When completing the rights form, please ensure you follow each step carefully, including the verification step, to ensure your request is received and dealt with as soon as possible.

3. Does your nearest payment point not know about the PaysafeCash ™ payment method?

   Please use the PaysafeCash ™ Payment Point Search on our website to check whether your required point is an authorised PaysafeCash ™ payment point.  

   If the employee is not familiar with PaysafeCash™, show them the following document: Purchase guide

4. I have an issue which is not mentioned in your FAQs and I can’t find any contact details on your website. Whom do I contact?

   Please contact the online shop's customer service for any assistance.