FAQ
Here you will find the most frequently asked questions and answers.
- How will my customers be able to pay with Paysafecash as a payment method?
Customers choose Paysafecash as their payment method at the merchant, the banking app or wallet and create a Paysafecash barcode. They simply print it out, send it to their mobile phone or upload it to their wallet. On the checkout page or at the Paysafecash app, they can look for their nearest Paysafecash payment location. Customers show their barcode at their nearest POS, pay the amount due and everything is done.
- Which integration options does Paysafecash offer?
1. Direct integration
You can offer Paysafecash directly with a full API integration or no technical efforts at all. Depending on which alternative you choose, Paysafecash will be either displayed as a payment option during checkout directly within your webshop or you can generate a customized link with a payment invitation that can be sent to your customers via email.
2. Payment Service Provider
You can also integrate Paysafecash indirectly via a verified PSP. This removes the need for a separate technical integration and onboarding process.
3. Shop Plug-ins
If you would like to integrate Paysafecash via a verified Shop Plug-in, simply download the Paysafecash plug-in according to your Shop Module. You can then complete the integration process within a few clicks.
You can find a list of Paysafecash plug-ins here.
- Which types of integration of Paysafecash as a payment method are available?
Paysafecash is available in 3 different integration types.
- Paysafecash Link or QR code / Manual payment processing (MSC)
- Paysafecash Link or QR code / Automated payment processing
- Paysafecash Full Integration / Auto-capture
Please contact our integration support to request further details.
- What is the procedure for the technical integration process of Paysafecash?
After the business account has been setup, technical test material will be provided to you. These technical details allow to integrate Paysafecash on your website and enable you to access our test environment for implementing the product and payment process. Our integration support team will then perform user acceptance tests of your integration to ensure that all requirements are met to continue onboarding in the production and live environment.
- Which technology is used for Paysafecash?
Paysafecash API follows the RESTful design principles making it easy to understand and integrate the API. Representational State Transfer (REST) is a software architecture style, consisting of guidelines for creating scalable web services.
- What are REST API keys?
All API requests submitted against our Paysafecash endpoints need to be authenticated with a unique API key. These API keys are individually created for each business account in the test and production environment.
- Where do I find an integration example code for Paysafecash?
Please find our Paysafecash integration sample codes here.
- Does the Paysafecash integration offer a test environment?
Yes, we have a fully functioning test environment for Paysafecash which exactly mirrors the live environment.
- What does the production acceptance test do?
We perform payment and brand assurance checks ensuring that the Paysafecash payment flow meets our requirements and the customer experience is satisfying.
- What does the Paysafecash integration test require?
We have all test cases described in our Integration checklist. This is part of our test data package to integrate Paysafecash in your system. Please contact our Paysafecash integration team to receive more information.
- Why does my IP address have to be whitelisted for Paysafecash transactions to work?
Paysafecash systems are protected by a firewall. We must whitelist every business partners’ server to allow communication to our Paysafecash services.
- How can I check transactions performed in the test environment?
Our integration support will provide access to a reporting tool specifically showing only transactions made within our test environment. Please contact our integration support to receive the login credentials to the reporting tool.
- How does the customer pay the barcode in the test environment?
In order to make integrations easier and testing the payment process independently from our integration support. We can create Paysafecash test accounts with money balance on the test account to complete Paysafecash payments directly after the customer logs in with the Paysafecash test account on the barcode panel. The customer will see an optional "pay with balance" message below the transaction amount. After confirming to pay with the account balance, the transaction will complete shortly and the webhook notification will be sent out.
- From where does the customer get my webhook key?
Please contact our integration support to receive the webhook public keys. These webhook keys, one for each environment, are used to verify the webhook notification upon delivery to your webhook specific Url.
- What are the different status of Paysafecash payments?
Paysafecash transactions begin with status INITIATED after the customer successfully requested the payment through the API integration on your website. When the customer is successfully forwarded to our barcode panel, the transaction updates to status REDIRECTED. After the barcode is paid at a Paysafecash payment partner location the final status is SUCCESS, which indicates that the payment is completed. In case that the barcode will not be paid, the transaction status will change to EXPIRED.
Please check out our documentation for further details to learn from our payment process and the different transaction statuses.
- Who do I ask for support when integrating Paysafecash?
Please contact our integration@paysafecash.com contact to receive the best support during integrating Paysafecash.
- I have no technical knowledge; will it be possible to integrate Paysafecash regardless?
Regardless of your business type, we have an integration model that suits you. Whether you want a full webshop integration, or a technically less effort version, you can choose to integrate Paysafecash either directly, through a verified Payment Service Provider or via a Shop Plug-in.