FAQ
Here you will find the most frequently asked questions and answers.
- What is the Merchant Service Center?
The Merchant Service Center (MSC) is the service portal for Paysafecash online business partners. Here you can continue the integration process and in just a few steps set up Paysafecash as a payment method.
- How to access the MSC?
After your integration with Paysafecash is completed and confirmed by our integration support, your account manager will send you an invitation to our Merchant Service Center.
- Can I create new users for MSC?
The designated “Superuser” of the business account can invite new users to the superuser. Please contact your superuser or our Support for further info and support.
- How can I delete existing MSC Users?
Please contact our Support to remove users from the Service Center.
- Can I change the role of MSC users?
Please contact our Support to change users from the Service Center.
- Which users are available the for the Merchant Service Center?
- Onboarding: Role you have during the onboarding of Paysafecash
- Finance: This role can check the reports
- Technical: This role has access to all technical information
- Superuser: This role has access to all information in the MSC and can also create new users and is given to an authorized signatory of your company
- How can the customer reset his/her One Time Password?
Because of security reasons the customers cannot reset the OTP themselves. Please contact our technical support team and they will reset it for you.
- How to add a new IP address in the MSC?
You can add your IP address under the IP whitelisting section on the main panel in the Merchant Service Center Portal. Please introduce subnet 32 to whitelist a single host. We accept subnets until 26 to whitelist automatically. Any greater logical division will be reviewed by our integration support and feedbacked shortly.
- How do I start a Paysafecash payment?
Paysafecash payments are initiated in combination of your business accounts API credentials and a technical integration on your website. Allowing customers to choose Paysafecash during the checkout and forwarding them to your barcode panel.
- What if I cannot see the reports in the MSC?
Please contact our technical support team and provide your MSC user contact. Our technicians will review your case and support to find a solution.
- What if I forgot my MSC login credentials?
Please contact our technical support team and provide your business account name, Merchant ID to your account manager in CC to reset your MSC user login.
- I changed/lost my smartphone and cannot access the MSC anymore.
Please contact our technical support team, they can reset your One Time Password so that you can set it up on your new smartphone.
- What is the One Time Password (two-factor-authentication)?
In order to protect your Service Center account against unauthorized access, in addition to your normal password, you also have to enter an authentication code that you can generate with the free Google Authenticator app (two-factor-authentication). For more information, please click here.