Any questions?

Most frequently asked questions

1. What limits are applicable to my transactions?

   Beside a single transaction minimum and maximum amount limits, additional limits will apply. Depending on your country, money flow, and transaction type, a daily/monthly/yearly cumulative transactional volume limit may apply.

2. Is your nearest PaysafeCash payment point not aware of the PaysafeCash payment method?

   Please use the PaysafeCash Payment Point Search on our website to check whether your required point is an authorised PaysafeCash payment point.

   If the employee has not yet heard of PaysafeCash, please show them the following document: Purchasing help for download

3. I already have a PaysafeCard account – do I have to register anew?

   If you already have a PaysafeCard account, you do not need to register again. Please use for both products the same credentials for the login.
   Just login with your existing credentials at PaysafeCash and confirm the T&Cs for PaysafeCash.
   This will automatically link your registration details of PaysafeCard with your PaysafeCash account.

   Please be aware that it’s not allowed to register with different personal data for a PaysafeCard account and a PaysafeCash account.
   However, should we find two or more accounts with same or different personal data in our system, which belong to the same customer, we are entitled to cancel the related accounts anytime.

4. What do I do if I have forgotten my password?

   You can change your password by clicking on "Forgotten your password" in the log-in window and then following the instructions. If you still have problems logging in, please contact the PaysafeCash Service-Team.