Any questions?

Payments

1. What limits are applicable to my transactions?

   Beside a single transaction minimum and maximum amount limits, additional limits will apply. Depending on your country, money flow, and transaction type, a daily/monthly/yearly cumulative transactional volume limit may apply.

2. I got a message that a part of my PaysafeCash personal data does not match with my personal data at the website. What should I do?

   To ensure that your account is protected, we check that the personal data at your webshop is the same as the personal data with which you registered for PaysafeCash.

   If the error message mentioned an issue with your name and/or date of birth, please log into your webshop and your PaysafeCash account to ensure that the below listed fields contain the same information.

   In case you have a my PaysafeCard account linked to your PaysafeCash account, simply log in to your my PaysafeCard account and compare it with the webshop data.

   Update the following data in the account where necessary:

   • First name
   • Last name
   • Date of birth

   After you correct the data, just re-start your payment.

   In case you need to change your name in your PaysafeCash or my PaysafeCard account, and the related account is already verified, please send a document with evidence of the change of your name (divorce papers, marriage certificate, etc.) with a short explanation to our customer support: support@paysafecash.com – we will be happy to make the necessary updates for you.

   If the error message mentioned a discrepancy with the country of your webshop and your PaysafeCash account, please cancel the account which is not registered for your country of residence and register anew for the correct country. As soon as the country of both accounts matches, you can start your payment.

3. Where do I find my barcode?

   Every generated barcode is automatically stored in the app on the "Barcodes" tab and can be displayed as long as it is valid.

4. It is not possible to scan the barcode on my mobile phone. What can I do?

   Ask an employee of the payment point to enter the barcode into the terminal manually. Alternatively, you can print out the barcode, so that it can be scanned from paper at the payment point.

5. Do I need to pay in cash at the payment point?

   No. You can use any payment option that is available at your payment point.

6. My transaction wasn’t successful. What do I do?

   Once you paid at the payment point, the transaction amount is usually credited to the online shop within a couple of minutes.
   In exceptional cases, such as the result of technical problems, your payment cannot be completed, and the transaction amount will be credited back to your PaysafeCash account within a couple of minutes.
   You can simply request a transfer back to your bank account for this credit through your PaysafeCash account.

7. Do I have to cancel open payment?

   All Barcodes have an expiration date. Once the Barcode is expired, it can’t be used for transactions any longer. As soon as you generate a Barcode at your online shop, the basket will be automatically emptied.

8. Is your nearest PaysafeCash payment point not aware of the PaysafeCash payment method?

   Please use the PaysafeCash Payment Point Search on our website to check whether your required point is an authorised PaysafeCash payment point.

   If the employee has not yet heard of PaysafeCash, please show them the following document: Purchasing help for download