Any questions?
You can find the frequently asked questions and answers here.
- What limits are applicable to my transactions?
Beside a single transaction minimum and maximum amount limits, additional limits will apply. Depending on your country, money flow, and transaction type, a daily/monthly/yearly cumulative transactional volume limit may apply.
- I have a question about my personal data/information. What do I do?
For information about how we use your data, please refer to our Privacy Notice where we provide detailed information about our purposes.
In certain circumstances, individuals can exercise their rights in relation to the personal data we hold about them. Such requests are handled on a case-by-case basis depending on the nature of the request and the reasons we hold and process their data.
If you wish to submit a rights request, the simplest way to do this is by completing our dedicated Rights form.
Alternatively, please visit our contact page for additional contact options.
When completing the rights form, please ensure you follow each step carefully, including the verification step, to ensure your request is received and dealt with as soon as possible.
- I got a message that a part of my PaysafeCash personal data does not match with my personal data at the website. What should I do?
To ensure that your account is protected, we check that the personal data at your webshop is the same as the personal data with which you registered for PaysafeCash.
If the error message mentioned an issue with your name and/or date of birth, please log into your webshop and your PaysafeCash account to ensure that the below listed fields contain the same information.
In case you have a my PaysafeCard account linked to your PaysafeCash account, simply log in to your my PaysafeCard account and compare it with the webshop data.
Update the following data in the account where necessary:
- First name
- Last name
- Date of birth
After you correct the data, just re-start your payment.
In case you need to change your name in your PaysafeCash or my PaysafeCard account, and the related account is already verified, please send a document with evidence of the change of your name (divorce papers, marriage certificate, etc.) with a short explanation to our customer support: support@paysafecash.com – we will be happy to make the necessary updates for you.
If the error message mentioned a discrepancy with the country of your webshop and your PaysafeCash account, please cancel the account which is not registered for your country of residence and register anew for the correct country. As soon as the country of both accounts matches, you can start your payment.
- Is your nearest PaysafeCash payment point not aware of the PaysafeCash payment method?
Please use the PaysafeCash Payment Point Search on our website to check whether your required point is an authorised PaysafeCash payment point.
If the employee has not yet heard of PaysafeCash, please show them the following document: Purchasing help for download
- Does paying with PaysafeCash entail any fees?
Yes, a fee of 3.50 CAD will be charged at the PaysafeCash payment point. Please be aware that the charged fee isn’t included in the payment amount.
- I have an issue which is not mentioned in your FAQs and I can’t find any contact details on your website. Whom do I contact?
Please contact the online shop's customer service for any assistance.